Refund policy

PhatFunk® Return & Refund Policy

Last Updated: 6th Feb 2026

At PhatFunk®, we want you to love what you wear. Every piece we create is made with care — and if something doesn’t feel right, we’re here to fix it.

1. Return Window

You have 30 days from the date of delivery to request a return.
To be eligible, your item must be:

  • Unworn, unwashed, and unused

  • With all original tags attached

  • In its original packaging
    Please keep your receipt or proof of purchase handy.

2. How to Start a Return

To request a return, email us at hello@phatfunk.co with your order number and the reason for return.
Once approved, we’ll email you a return shipping label along with instructions on how and where to send your package.

Items sent back without requesting a return first will not be accepted.

3. Return Shipping

PhatFunk® will arrange return shipping for all approved returns.

  • If your item is defective, damaged, or incorrect, return shipping will be free of charge.

  • For all other reasons (e.g., change of mind, size issues), a return shipping fee of AED 15 will be deducted from your refund.

  • We accept returns for both defective products and non-defective items (e.g., buyer’s remorse, change of mind, or incorrect size).

    Return Shipping & Address: PhatFunk® provides return shipping labels for all approved returns. If your item is defective, damaged, or incorrect, return shipping is free. For non-defective returns (change of mind), the cost of the return label will be deducted from your refund.

    All returns must be sent to our registered business address: 3403 Executive Tower L, Business Bay, Dubai, UAE.

4. Refund Process

Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed within 10–15 business days, depending on your bank’s processing time.

  • For prepaid orders, refunds are made to your original payment method.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or PhatFunk® store credit, as per your preference.

5. Exchanges

We currently do not offer direct exchanges.
To get a different size or style, please return your item and place a new order once your return has been approved.

6. Damaged or Incorrect Items

We take quality seriously.
If you receive a damaged, defective, or incorrect item, please email hello@phatfunk.co with photos within 48 hours of delivery. We’ll replace or refund the item as quickly as possible.

7. Eligible & Non-Returnable Items

We accept returns on most items, including sale products. However, we cannot accept returns on:

  • Gift cards

  • Customised or personalised items

  • Items that show signs of wear, wash, or damage not caused during transit

8. Region of Operation

This return and refund policy currently applies to orders within the United Arab Emirates (UAE) only.
For international orders, our return policy will be updated once global shipping is activated.

9. Questions or Support

Need help with your return or refund?
Reach out to us anytime at hello@phatfunk.co. Our team’s always here to help.

PhatFunk® Promise

We believe good design starts with good intent and ends with great experience.
Every return helps us serve you better, refine our craft, and keep our mission alive:
Style with Soul.