PhatFunk® Return & Refund Policy

Last Updated: 6th Feb 2026

At PhatFunk®, we want you to love what you wear. Every piece we create is made with care — and if something doesn’t feel right, we’re here to fix it.

1. Return Window

You have 30 days from the date of delivery to request a return.
To be eligible, your item must be:

Unworn, unwashed, and unused

With all original tags attached

In its original packaging
Please keep your receipt or proof of purchase handy.

2. How to Start a Return

To request a return, email us at hello@phatfunk.co with your order number and the reason for return.
Once approved, we’ll email you a return shipping label along with instructions on how and where to send your package.

Items sent back without requesting a return first will not be accepted.

3. Return Shipping

PhatFunk® will arrange return shipping for all approved returns.

If your item is defective, damaged, or incorrect, return shipping will be free of charge.

For all other reasons (e.g., change of mind, size issues), a return shipping fee of AED 15 will be deducted from your refund.

We accept returns for both defective products and non-defective items (e.g., buyer’s remorse, change of mind, or incorrect size).

Return Shipping & Address: PhatFunk® provides return shipping labels for all approved returns. If your item is defective, damaged, or incorrect, return shipping is free. For non-defective returns (change of mind), the cost of the return label will be deducted from your refund.

All returns must be sent to our registered business address: 3403 Executive Tower L, Business Bay, Dubai, UAE.

4. Refund Process

Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed within 10–15 business days, depending on your bank’s processing time.

For prepaid orders, refunds are made to your original payment method.

For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or PhatFunk® store credit, as per your preference.

5. Exchanges

We currently do not offer direct exchanges.
To get a different size or style, please return your item and place a new order once your return has been approved.

6. Damaged or Incorrect Items

We take quality seriously.
If you receive a damaged, defective, or incorrect item, please email hello@phatfunk.co with photos within 48 hours of delivery. We’ll replace or refund the item as quickly as possible.

7. Eligible & Non-Returnable Items

We accept returns on most items, including sale products. However, we cannot accept returns on:

Gift cards

Customised or personalised items

Items that show signs of wear, wash, or damage not caused during transit

8. Region of Operation

This return and refund policy currently applies to orders within the United Arab Emirates (UAE) only.
For international orders, our return policy will be updated once global shipping is activated.

9. Questions or Support

Need help with your return or refund?
Reach out to us anytime at hello@phatfunk.co. Our team’s always here to help.

PhatFunk® Promise

We believe good design starts with good intent and ends with great experience.
Every return helps us serve you better, refine our craft, and keep our mission alive:
Style with Soul.

PhatFunk® Shipping Policy

Last updated: February 6, 2026

At PhatFunk®, we make sure your order gets to you quickly, safely, and in perfect condition. Every delivery is handled with care — from our studio to your doorstep.

1. Shipping Coverage

We currently ship across the United Arab Emirates (UAE) through trusted courier partners.
International shipping will be available soon stay tuned for updates on our global rollout.

2. Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).
You’ll receive an email or SMS confirmation once your order has been packed and shipped, along with tracking details to follow your delivery.

Please double-check your shipping address before checkout. Incorrect or incomplete addresses may cause delays or failed deliveries.

3. Delivery Timelines

Order Cut-off Time: 2:00 PM (GST), Monday – Friday.

Handling Time: 1–2 Business Days (Monday – Friday).

Transit Time: 2–4 Business Days (Monday – Friday).

Total Estimated Delivery Time: 3–6 Business Days for most UAE orders.

Remote Areas: Deliveries may take up to 5–7 business days.

4. Shipping Costs & Rates

Free shipping on orders over AED 198 within the UAE.

A flat AED 15 fee applies to orders below AED 198.

Remote Areas: Our standard AED 15 flat rate (or free shipping over AED 198) applies to all UAE locations, including remote areas.

5. Order Tracking

Once your order is shipped, you’ll receive a tracking link via email or SMS. Our courier partners will attempt delivery up to two times. If delivery fails due to an incorrect address or unavailability, re-delivery fees may apply.

6. Delivery Attempts

Our courier partners will attempt delivery up to three times.
If the delivery fails due to incorrect address, unavailability, or refusal, the order will be returned to us.
In such cases, re-delivery fees may apply.

7. Delays & Liability

We aim to meet all estimated delivery timelines. However, PhatFunk® is not responsible for delays caused by third-party couriers, customs, weather, or circumstances beyond our control.
Once your order has been handed over to the courier, title and risk pass to you.

8. Lost, Missing, or Damaged Packages

If your order arrives damaged or does not arrive within the stated timeframe, contact us at hello@phatfunk.co within 48 hours of delivery (or expected delivery).
Please include your order number and photos (if applicable) so we can investigate and resolve the issue quickly.

9. Returns & Exchanges

For information on returns, refunds, or exchanges, please refer to our Return & Refund Policy.

10. Questions or Support

If you have any questions about shipping, delivery times, or special requests, reach out to us at hello@phatfunk.co our team is always here to help.

PhatFunk® Promise

Every order is packed with the same care we put into every design premium fabrics, clean finishes, and purpose in motion.
Born in Dubai. Built for Expression.